Companies in the Durban area will be able to attend a two-day Team Problem Solving workshop, 10 & 11 September 2015, focused on the practicalities of effective problem solving, which will be presented in the city by international consulting firm BMGI.

Participants will take part in the workshop’s core exercises, group work, simulations and practice sessions under the guidance of BMGI expert, Jayshree Naicker. They will gain wisdom and insight – and give some too, along the way – as they network and interact with people from other industries and environments.

Whether you’re in insurance, manufacturing, healthcare, financial services or any other environment, the problem-solving skills taught by BMGI will apply. Because delegates will come from a variety of business environments, the transfer of learnings and knowledge will be tailored to participants’ individual needs.


After attending this workshop, participants will be able to:

  • Identify and define what the problem is in a particular situation.
  • Identify root causes of problems.
  • Understand the fundamentals of effective problem solving and their applications to daily management in the workplace.
  • Understand the importance of the voice of the customer in the process.
  • Observe the as-is process and perform waste analysis.
  • Effectively brainstorm solutions and implement changes.
  • Apply the BMGI Problem Solving Roadmap.

Workshop leader Jayshree Naicker is BMGI’s Managing Director of Africa. A qualified pharmacist and a trusted advisor and problem solver by nature, Jayshree brings a wealth of experience and skill to her work with clients across a range of industries and environments. With a passion for driving sustainable breakthroughs and leading broad-reaching transformation efforts, she’s played a key role in helping clients develop and execute strategies and implement Operational Excellence initiatives.

This workshop is a unique and rare opportunity to interact with one of the most influential and dynamic leaders in business consulting in South Africa today.

Register now to avoid disappointment

Change Pro Simulation Makes the Difference in Managing Change

gintyBy Ginty Chalk, Organisational Design, Development and Change Specialist with BMGI South Africa

In a world where change is more and more prevalent, managing the change process is a key capability requirement for every business.  Very often, though, this process does not proceed optimally because it is too slow, or a large change process requires different layers of management to be aligned, or ad hoc teams require that staff members from different departments have to work together.

If the process of change is a stumbling block to progress and growth in your company, then the Change Pro Simulation workshop from BMGI is an effective and efficient way to make the difference.

Change Pro Simulation helps manages to:quote

  • Open up to learning a new way to affect change
  • Reflect on their experiences with change
  • Discuss the experiences of change with their peers effectively
  • Build better teams

The simulation works by sending workshop participants from the company’s ‘head office’ into a successful ‘division’, where they have 120 days to convince the 24 top managers of that division to adopt a specific change initiative and agree to support its implementation within that division. 

The change mission is challenging and participants have no hierarchical power over the managers, but, to succeed, they have to rely on their soft skills plus the 25 tactics provided in the workshop.


Key Learning Points are:

  • The four stages of adoption: awareness, interest, evaluation and adoption.
  • Stakeholder analysis and constitution of a guiding coalition.
  • The importance of understanding and using formal and informal networks to influence.
  • How to “make the case for change” early on.
  • The necessity of using a mix of tactics.
  • Timing—the importance of doing the right things at the right time.
  • How to develop and maintain the momentum of a project.
  • The importance of communication.

Change Pro is effective because it leads to learning that sticks and gets implemented; it is efficient because it is easily run, takes between 5 and 8 hours and can be deployed on a large scale at comparatively low cost.

Change Pro is flexible and can be used as a core activity in a big, one-time corporate event, incorporated into existing corporate training and leadership programmes, or adapted to be a specific programme within a company.

Mark Your Calendars for Courses in 2015!

Lean Six Sigma Green Belt | Starts 19 January 2015

Lean Six Sigma (LSS) Green Belt training develops students into team leaders and problem-solvers who can regularly improve processes within their local areas and functions.

Lean Six Sigma Black Belt | Starts 2 February 2015
This BMGI course prepares future Black Belts to solve a wide variety of difficult problems across a wide spectrum of industries (transactional, service, manufacturing, healthcare)–drawing on both quantitative and qualitative methods from the complementary domains of Lean and Six Sigma.

Leading Lean | 9 – 12 March 2015 and 13 – 16 July 2015
The Leading Lean Workshop is a highly interactive learning experience using adult learning principles to achieve the learning outcomes. The course uses various simulations, media and games in an experiential manner to enhance the learning experience for participants.

Structured Innovation | 23 – 27 March 2015 and 6 – 10 July 2015
Our Structured Innovation course follows a systematic innovation roadmap, D4 (Define, Discover, Develop and Demonstrate), teaching you a diverse set of tools that takes you from problem identification to ideation to implementation to commercialisation.

Design for Lean Six Sigma | 20 — 24 April 2015
Design for Lean Six Sigma (DFLSS) is a powerful methodology for ensuring the quality and reliability of new product and process designs in any environment (manufacturing, services, financial, healthcare, research). Unlike other courses, this course uniquely combines the best knowhow for developing efficient and waste-free designs (the Lean aspect), as well as those that are defect and error-free (the Six Sigma aspect).

Inventive Problem Solving with TRIZ | 11 – 14 May 2015
TRIZ is rapidly gaining popularity as a robust methodology for defining and resolving difficult contradictions that stand as barriers to product, process and business innovation. As such, TRIZ isn’t only a tool for researchers and scientists, as is has been in the past. Today TRIZ is used to generate creative solutions in a variety of corporate settings under a variety of circumstances.

Train-the-Trainer | 9 – 13 March 2015
BMGI’s Train-the-Trainer course is an intensive skill-building experience that teaches attendees how to become better instructors, presenters, meeting leaders, mentors and coaches. Attendees learn the practices, behaviors and tools they need to improve audience participation, buy-in, comprehension, retention and application.

Team Problem Solving | 30 March 2015
The Team Problem Solving course provides just the framework needed to engage employees through a structured approach, applying selected tools that enable everyone to contribute to solving their company’s problems.

To register for any of these courses, please view the training schedule or contact us on

Business coaching and training: the answer lies within…

Meeting 1

Do you feel that you and your staff could benefit from some high-quality coaching or training? Those are two of the things that BMGI recognises as being vital components of a successful business.

For many, the terms “coaching” and “training” are interchangeable, especially when applied to businesses. While this is perfectly acceptable, it’s also worth knowing the basic difference between the two.

Training is directive and instructional, with the trainer very much in control of the content and process, most of which is expected to be new to learners.

Coaching is far more interactive. It’s driven by questions and discussions, and it grows and develops learners’ existing knowledge and skills. Instead of being lectured at, learners are expected to take ownership of the process and its content so that they develop personally.

Effective coaching leads the learners to think about, question, evaluate and adopt what they are taught and apply their newfound, more advanced knowledge and skills. It teaches them to become less dependent on the coach and to think for themselves.

We at BMGI have found that often the best trainers and coaches can come from within your organisation. Compared to outsiders, your own staff will have greater insight into your organisational culture, group dynamics and the individual personalities of your team members.

BMGI’s Train-the-Trainer course is an intensive skill-building experience that teaches attendees how to become better instructors, presenters, meeting leaders, mentors and coaches. Attendees learn the practices, behaviours and tools they need to improve audience participation, buy-in, comprehension, retention and application.

Our training programmes are aimed at building and enhancing your employees’ skills by adopting practical, interactive and experiential methods and disciplines. While we will always be available to guide, mentor and advise you during and after the process, our aim is to set learners free from us, to apply their talents to real life, real time issues in the workplace, equipped with finely honed skills and loads of confidence in their own abilities.

Observe your staff and identify those who exhibit the most promising levels of leadership potential. To make the most of this potential, enroll them in our next Train the Trainer course by registering here. The course runs for five days in Johannesburg and begins on August 4.

For more information, read our article on coaching and training here or contact us. And share your views by posting a comment below or by connecting with us on FaceBook, Twitter or LinkedIn.

Learn to Listen: a powerful, free webinar for team leaders


“The challenge with leading high-performing teams in today’s fast-paced society is that we all expect things to happen immediately,” says Ginty Chalk, change leadership specialist at BMGI. “Not in a few minutes, not tomorrow, but now. Because of this, we often don’t take the time to listen or question effectively.”

In our next free webinar, The Benefits of Effective Listening, Questioning and Coaching Skills, Ginty will teach team leaders how to use these skills to get the best results out of their team members.

“It’s only when you and your team members start speaking the same language that you’ll bring out the best in one another,” says Ginty. “That’s when you’ll unleash the true power of teamwork and transform your efforts into industry-topping results.”

Register for the free webinar, happening at 1pm CAT on Tuesday May 20, here.

Find out more about South Africa’s most trusted advisor on strategy, execution, problem solving, and operational excellence here, or contact us. We’re also always happy to hear from you on Facebook, Twitter and LinkedIn.


About Ginty Chalk

Ginty is a Specialty Trainer at BMGI South Africa. She is responsible for training in Change Leadership and Train the Trainer, the development of new training programs and the enhancement of existing curricula. She also conducts BMGI’s internal training for trainer and consultant development. Ginty has an extensive background in competency-based design, development and training, which provides a sound foundation for a specialty instructor. She also has experience in a wide range of industries. Her expertise includes: needs analysis, job analysis, training needs assessment, training design and development and curriculum design and development.

BMGI CEO lends insights to emerging leaders in Africa

David Silverstein, president of BMGI South Africa, recently wrote an article on strategy for HumanIPO,  a popular pan-African news site for up-and-coming business leaders.

David Silverstein

David Silverstein

The article is a must-read if you’re not absolutely convinced that your strategy will consistently deliver the results you’ve envisioned for your business. It explores the misconceptions and truths about the relationship between strategy and execution.

Along with a wealth of other insights, the article delves into these three phases of strategy development:

  •        Strategy creation – the thinking phase where deep insights into every aspect of the business are developed – this vital step is often overlooked.
  •        Strategy building – developing the strategy in line with the insights gained and building an action plan.
  •        Strategy execution – developing and implementing structured methods of managing your business so that it achieves its goals.

To read the full article, click here 

Find out more about how BMGI assists businesses with strategy, innovation, change management and operational excellence by visiting You’ll also find a host of free resources for business problem solving at  Follow David Silverstein on his blog Leadership and Business



Can you handle honest feedback?

by Stan Shaw

It’s not uncommon for us not to take honest feedback well. We simply don’t like to be embarrassed, especially among a peer group!

In a team environment the dynamic of peer pressure comes into play when it comes to giving and receiving feedback. Constructive feedback is very much dependent on the maturity of the team and a shared understanding of the respective roles in the team.

As an operations consultant, I often find that I am asked for feedback that relates to helping companies reach their goals more successfully. My neutral position encourages staff to deepen their trust in me, as our relationships grow over time. Feedback of this sort can ultimately even influence where a company might be heading.

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